英文邮件中，tricky的要数拒绝别人的邮件。那些不得不拒绝的请求，可能来自你的老板，你的同事，甚至你的客户。稍有不慎，就会给别人留下“不善合作”的印象，甚至断了机遇或者财路。
如何不卑不亢、有礼有节地拒绝，大有学问。一般来说，工作中常见的情景是，面对不合理的工作安排和要求，我们要善于"Say No"。今天就来看看这种情景，怎么优雅的拒绝别人？
【表示感谢】
拒绝人家之前，先来个“缓冲”是很好的策略。坚定拒绝
· I appreciate you reaching out to me. · Thank you for getting in touch.
拒绝类邮件中，千万不要出现模棱两可、似是而非的语气。此外，如果你想用转折，建议把转折提前放，以免对方误会。比如：
· I'm afraid I would not be able to help you out, even though it sounds like a great opportunity.
· Unfortunately, I'll have to pass even though I've always wanted to attend one of your events.
· As much as I'd love to help, I don't think I'm the best fit due to...
如果你比较干脆，不想搞得那么复杂，可以直接把上面的转折词和转折句子删掉。
【陈述理由】
每个人都有自己的优先级，但对方总觉得重要的依然是他/她的事，这时候你如果说"I'm extremely busy"会让对方觉得你敷衍、爱摆架子。所以，理由这么写，才会让人心服口服：
首先，预估对方让你做的事要花多少额外的时间去完成；并说清楚你手头上的工作有多重。很好先和自己的老板沟通，并达成一致。
· Considering my existing workload with the three projects, my plate is a little too full for me to take this on right now.
· Taking into account my extremely packed schedule for the next few weeks, it will be irresponsible of me to say yes to your project that requires at least four hours per day.
· Since my team is currently dedicated to [some existing projects], we simply do not have enough capacity to sufficiently support you.
· I've got three projects on my plate right now. It's unlikely to set aside enough time and resources for...
【表示感谢】
① 引荐他人。如果你打算引荐其他人来解决问题，很好提前跟对方打个招呼。
· I'm more than happy to put you in touch with XYZ, who might be able to help you out.
· My colleague XYZ, quite experienced in this field, may have some insights to share.
② 腾挪资源，推迟截止时间。如果发件人是你的老板或项目负责人，则可以这么说：
· I understand that this is among your top priorities. So if you are able to postpone a few of the deadlines, we could probably add this to our plates.
· If it is possible to deploy extra manpower and resources on this new project, I think it will probably work.
